BPO refers to a decision to pass on (sub-contract) some or all of the non-core activities. The major intention of business process outsourcing is to allow the company to invest more time, money and human resources into core activities and to build strategies, which stimulates the growth of the company.
The BPO process helps to liberate the capital of a firm and also to reduce its costs. The outsource ranges from manufacturing to customer service to software development and lots more.
Business Process Outsourcing
Anaple Consultancy Services is a provider of BPO and call center services to fortune 1000 companies. The consultancy presents integrated customer care services which comprises of voice, email response, real-time chat, knowledge management, CRM architecture and other value added services that includes providing trained Human resources to small and big sized BPO and call center companies.
Data entry
Data entry in India is a fast growing industry. Indian Companies can cater to
different data entry needs in a competent and professional manner.
In house personnel who understand the product, database or business does not necessarily best manage this work. A good data entry service will manage all your data entry needs and can even advise you on how to keep costs low.
Companies can concentrate on their core activities by outsourcing data entry work. Data entry can be done in-house on certain occasions, but there are several projects, which are best, handled by experts. For example, if a large survey needs to be conducted, it is a time consuming process, which would require staff to work overtime and would financially drain the company. Outsourcing data entry is a good option in such a scenario. It cuts down expenses on research, development and marketing.
You may have years of records that have accumulated over the years, cluttering your office space, which would be more useful if transcribed onto discs or tapes. You may need a constant data entry system or a more specific seasonal project such as a sales campaign or a customer questionnaire. Outsourcing data entry is a good solution for these types of concentrated data entries for important information.
Data Entry Services
Here are some of the data entry services that we can provide:
Data entry from product catalogues web-based systems
Data Entry from hard/soft copy to any database format
Insurance Claims Entry
PDF Document Indexing
Online data capture services
Data entry from images
Online order entry and follow up
Creation of new databases
Updates to existing databases for banks, airlines, government agencies, direct marketing services and service providers
Web based indexed document retrieval services, tools and support
Mailing lists
Indexing of vouchers and documents
Hand written ballot/cards entry
Online completion of surveys and responses of customers for various companies, at call centers
E-Book and E-magazine publications on the Internet
Hospital records, patient notes and accident reports
Business card indexing
Custom data export/import interfaces with audits
Bonded mail handling, cash, credit and check processing
Data conversion
Our specialty lies in converting data in any form to the latest database format and to produce quality software products, on time and within the budget. We deliver tailored support and services, for all your data conversions and migration needs.
Database conversion and Data Migration services comprise of
Database Conversion from one format to another
Image scanning and OCR cleaning up
SGML/HTML custom coding
Query based search and Retrieval modules
Data entry from images
Data entry development
Data conversion from VG to HP Chem.
Data Conversion from Dbase, Ingres, Oracle, Excel, Lotus, Access etc.,
Converting data from UNIX or VAX to PC.
Data conversion is the conversion of one form of computer data to another-the changing of bits in one format to a different one, generally for the application interoperability or the capability of using new feature. At the simplest level, data conversion is done in a text file where one character encodes to another. More complex conversions include office file formats, and conversions of image and audio file formats.
Pivotal Conversion
Data conversions are done directly from one format to another, but many applications that convert between multiple formats use a pivotal encoding which converts any source format to its target. For example, it is possible to convert Cyrillic text from ko18-R to windows-1251 using a lookup table between the two encoding, but the modern approach is to convert the KO18-R file to Unicode first and from that to windows-1251.
Lossy and inexact data conversion
To carry out a conversion without losing information, the target format must support features and data construct present in the source file. To convert a word processing document to a plain text file involves loss of information, because plain text format does not support word processing constructs such as a marking a word as boldface. As a result, conversion from one format to another that has fewer features is hardly ever carried out, though it may be necessary for interoperability, e.g. to convert a file from one version of Microsoft word to an earlier version for those who do not possess the latest version of the word installed.
Cheque processing
Processing domestic and foreign currency cheques through PacNet saves time and money
The worldwide accounts and banking contacts, help us to deposit and clear third-party cheques in over 50 currencies. Clients can gain access to their funds quickly, conveniently and economically. The combined volume of cheques in any given currency allows PacNet to negotiate remarkably low rates.
Cheques can be sent to us in batches, as often as necessary, straight from the order processing, or fulfillment center. Sending batches via international courier is easy and poses no significant delay to processing.
We count each batch and confirm the deposit by fax, the same day that we receive it. Our clients find this much more convenient than waiting for a monthly statement.
Medical coding
Medical coding is to assign codes to diagnoses and procedures, which help in financial reimbursement from insurance companies and government agencies, software companies and consulting firms. Medical Coding is also known as insurance coding. The field generates medical coders who specialize in coding after a meticulous training program and certification process. The American Health Information Management Association offers certification in this field.
Why should I outsource medical coding in India?
Indian coders are professional, skilled and well versed in international coding practices. They continually develop and process internal compliance of contract ICD<CPT coding resources that meet client’s needs.
Who executes the medical coding?
All coders are AAPC (American Association of professional Coders) certified and have minimum of 4 years hands on experience. They perform the coding for the handwritten physician’s diagnosis on the charge sheet.
The coder determines the code that is to be used ever time the patient is examined. An AAPC Coder is extremely careful while coding for patient records. Extreme attention is given to obtain compensation from the insurance company for the services rendered by the physician.
Indian coders are highly skilled and provide excellent results within the fixed period of time for multi-specialty clients like cardiology, radiology, neurology, infectious diseases, internal medicine, pathology and oncology.
How will this improve my business?
You get claims and fewer denials.
We guarantee 95-98% accuracy and compliance with all government regulations.
Transparency in the coding methodology produces consistency and eliminates errors.
You receive regular feedback on coding changes, front-office documentation practices, and periodic reports, such as utilization reviews, case-mix review, and coding related denial analysis.
You refrain from recruiting and training, reduce labor costs, and improve accuracy through our high quality operations.
Document conversion:
We can digitize content for the Web and convert word processing or typesetting document formats to other formats. Here are some formats we work with the use of following software.
Scanning and conversion of paper documents
Book conversion
Scanned paper reports/images to electronic formats
Image to xhtml and tiff to pdf
XML Conversion
KPO Serives
Knowledge Process Outsourcing
The success in outsourcing business process operations has encouraged many firms to start outsourcing their high-end knowledge work as well. Cost savings, operational efficiencies, access to a highly talented workforce and improved quality are all underlying expectations in offshoring high-end processes .
The Knowledge Process Outsourcing is becoming the high valuable interests of companies for their business strategies and protection of intellectual property rights. Many experts see that, within the next 10 years, Knowledge Process Outsourcing will be the big trend in the outsourcing marketplace.
Knowledge Process Outsourcing involves outsourcing for high-end knowledge work. This includes research and work on intellectual property, equity and finance, analytics, market research and data management, etc.
Knowledge Process Outsourcing is highly value added processes in which the achievement of goals is highly dependent on the skills, knowledge and experience of the people carrying them out.
Knowledge Process Outsourcing deals with executing standardized processes, involves higher-end services which require advanced analytical and technical skills, knowledge process outsourcing involves legal works carried out at law firms like patent document writing, global filing, search, trademark search, trademark registration, prior art searches, legal advise on infringements, invalidation search, freedom of use search, etc.
Areas with significant potential for Knowledge Process Outsourcing includes pharmaceuticals, biotechnology, data search, integration and management services, financial services, research and analytics, technology research, computer-aided simulation and engineering design and professional services, such as business research and legal services. Offshoring research and development in pharmaceuticals and biotechnology also holds great potential for Knowledge Process Outsourcing.
Knowledge Process Outsourcing is not an extension of BPO as the premise of a Knowledge Process Outsourcing is to include it into a global delivery team, the requisite skills that support an organization’s core processes. While Knowledge Process Outsourcing is driven by the depth of knowledge, experience and judgement; BPOs in contrast are more about size, volume and efficiency, the report states.
According to a report by GlobalSourcingNow, the Global Knowledge Process Outsourcing industry is expected to reach USD 17 billion by 2010. A report by Evalueserve predicts that India will capture more than 70 percent of the Knowledge Process Outsourcing sector by 2010. Apart from India, countries such as Russia, China, the Czech Republic, Ireland, and Israel are also expected to join the Knowledge Process Outsourcing industry.
WHILE OUTSOURCING is present in numerous business functions, including manufacturing, legal, financial and human resources, it is the term BPO (Business Process Outsourcing) that is largely in the news on a daily basis. India's capabilities in this area have been moving towards enhancing the nature of the work done. From mere data entry kind of work, the fosus has shifted to transaction processing. Now, there is a nascent move towards knowledge process outsourcing (KPO).
Unlike in BPO where the focus is on executing standardised routine processes, KPO involves processes that demand advanced information search, analytical, interpretation and technical skills as well as some judgment and decision making. Examples of KPO functions are intellectual property or patent research, R&D in pharmaceuticals and biotechnology, data mining, database creation, and a range of analytical services such as equity research, competitive intelligence, industry reports and financial modelling. Many of these activities lend themselves to remote execution from anywhere.
Typical users of KPO services include market research and consulting firms, investment banks and financial services institutions, industry associations, media, publishing and database firms, and corporate planning departments of large Fortune 500 companies.
The KPO Value Chain
Typically, the extent of offshoring is a function of the degree of e-enablement possible and the quality of the human capital required. Some activities such as paralegal and medical transcription require low quality human capital as compared to activities such as data mining and analysis, engineering design and e-learning. The latter are also highly amenable to IT enablement. Other services such as legal consulting, intellectual property research and strategic consulting require the highest level of human capital and are the least amenable to IT enablement.
A veritable gold mine
Companies in the KPO space thus need to make the transition from offering services that require low human capital quality and low IT enablement to those that require a high degree of human capital and IT enablement. The National Association of Software and Service Companies projects that the total global offshoring market opportunity by 2008 will touch $141 billion. Of this, data search, integration and management will account for $18 billion. Medical, legal content and associated services represent an opportunity of $2 billion. However, Scope e-Knowledge Center estimates that only 45-50 per cent (about $65-70 billion) of the total off-shoring opportunity is likely to be realised even by 2010. According to Scope, the global offshore BPO (non-IT) revenue in fiscal 2003 was close to $9 billion and this is expected to grow by about 35 per cent a year through 2008.
An obvious advantage of BPO is the immediate cost savings (over 30 per cent) and yet a steadfast focus on high quality standards. This also allows the in-house team (of the overseas client) to focus their expertise on more value-added work while delegating the lower-end work to more cost-effective resources. For India, it is a new job creator. It is estimated that the total number of jobs created so far as a result of outsourcing, primarily call centre operations, is about 180,000. Of these, the U.S. and the U.K. together have a share of over 86 per cent. By 2010, the share of non-call centre outsourcing is placed at 50 per cent of the total number of jobs created. One estimate places the KPO jobs alone at over a quarter of a million by then.
At the same time, companies abroad are sceptical about outsourcing high-end services for varied reasons such as data security, quality and professionalism in a remote location, political and regulatory climate.
Collaborative approach
Clearly, this is an evolutionary process and certain roadblocks that exist need to be taken care of. Companies need to adopt a collaborative approach to tackle such issues. For instance, Scope has addressed these issues by adopting a relationship-based model. In this model, concerns on quality and timeliness have been addressed by Scope through a process of pilots and phased transfer of work. Technology — hardware and software — is world class. International certifications such as ISO and BS7799 also help. Likewise, Service Level Agreements that are mutually fair have been put in place.
What helps the India case is the ready access to a large intellectual pool with expertise in areas such as research and analysis, not to mention reasonable English language skills (that need honing) and strong domain expertise.
But finally, it is the management that plays a vital role in enabling the smooth operationalisation of such remote knowledge partnerships.
There is tremendous potential in the KPO space. Only companies that have a strong pedigree, domain expertise, clear focus on the high-end space, a proactive solution orientation and a collaborative mindset will emerge as the winners.
